Brand Relaunch | Consumer Research | Data Analysis | Brand Platform Development | Radio | Print Outdoor | Out-Of-Home | POP | Direct | Online | PR | Promotions | Media Planning & Placement
Situation
The Museum of Life + Science is a venerable NC institution. For over 65 years, it has entertained and enriched generations of children. By continually improving and adding exhibits, the Museum relied upon a build it and they will come strategy for attracting visitors. (A very expensive way to grow attendance.) After a $14 million investment in new science exhibits, a dinosaur trail and live animal habitats, the Museum experienced a huge uptick in paid visitations as expected. Unfortunately, these numbers started to drop just three years after the last improvement – and it would be another four years until the next capital infusion. By the time we came on board visitation numbers were on a 15-month decline and dropping precipitously. To complicate matters, the Museum had a small marketing budget and several nearby children’s museums were investing heavily in new exhibits and advertising. If nothing was done soon, the Museum’s revenue from paid attendance – it’s lifeblood – would drop to unsupportable levels.
Outsmart
Analysis of visitor and member data allowed us to identify the most valuable visitors. By overlaying the profiles of these distinct segments with third-party market data, we were able to pinpoint where prospects just like them lived within a 30-mile radius of the Museum. Qualitative and quantitative research of high-fit members and non-members revealed a key insight. When we asked prospects to describe the ideal place to spend a day with their children, they said: “a place with a variety of engaging activities, live animals, plenty of indoor and outdoor spaces that reward their curiosity and teaches our kids something.” Without realizing it they had perfectly described the Museum.
To be successful, the creative would need to powerfully bridge the gap between what moms want and what the Museum offers which, wonderfully, is the same thing.
Outdo
Moms are busy and their attention is notoriously difficult to grab and our media reach was limited. The creative had to work hard to get noticed and remembered. To accomplish this, we created an integrated campaign of impossible to ignore billboards, local print ads, targeted direct mail, Pandora radio, vehicle wraps and online experiences. Each execution was cleverly designed to demonstrate how the Museum brings learning and fun together. Each execution is a visual question mark that is answered by a curiously fun scientific fact and a new tagline we created: “Know Wonder.”
Outlast
After the first summer season of running the campaign, we stopped and reversed the downward spiral of falling attendance. During succeeding years we expanded the campaign – but not the budget – and reaped tremendous returns:
• For every $1 the Museum spent with us they received $3 in return
• Summer Camp – both locations sold out for the first time
• Attendance numbers exceeded their goals, each year the campaign ran
• Four months into the campaign launch the decline in sales and revenue reversed
• As compared to the “build it and they will come” approach, we dramatically reduced the cost of acquiring new visitors from $132/paid visitor to $2/paid visitor
• DMA Analytics Journal invited us to write a case study “How Big Data Analytics + A Big Creative Idea Revitalized A Small Museum”
When you’re ready to combine Big Data Analytics with Big Creative Solutions, inquire here for a free consultation.
NOTE: In an effort to help other science museums fulfill their missions of getting more children interested in science, we’re offering this campaign for a fraction of the cost it took to produce. Each execution can be customized to match the brand standards of any museum. Data analytics, media planning and website development are also offered for an extra charge determined by the scope of work needed. If you’d like a free quote for your museum, inquire here.
"Anyone who needs a sure-fire way to activate their brand and grow revenue through impossible to ignore advertising needs to talk with Immortology — some of the smartest and most creative ad men on the planet. When we (The Museum of Life + Science) started working with Immortology we were experiencing 15 consecutive months of decline in year-over-year attendance. The Immortology team came in and saved our summer—our biggest revenue months—and we’ve never looked back. This year we’re on pace to have our biggest attendance year ever and we haven’t added any major attractions which is our industry’s go-to method to increase turnout. There is no other factor we can point to for this growth than the impossible to ignore, well-placed advertising Immortology created for us. Do yourself a favor and include Immortology in your next review or, better yet, save yourself the time and trouble and just hire them now."
- Troy Livingston, CEO at Thinkery, Formerly VP of Innovation & Learning at The Museum of Life + Science
"I would recommend Immortology because they worked hard to get to know our business and our customers, and provide a unique creative approach to positioning what we offer. The work they developed for us is fresh and bold - not something we could do ourselves - yet familiar because it speaks so clearly about who we are and what we do. This work resulted in increased revenues - results count!"
- Julie Rigby, VP of External Relations, Museum of Life + Science